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Refund & Exchange Policy

At CONERGIES (Zhejiang) New Material Technology Co., Ltd. ("CONERGIES", "we", "our", or "us"), we are committed to delivering high-quality paint protection films to our authorized dealers. This Refund & Exchange Policy outlines the terms and conditions for returns, exchanges, and refunds.

1. Return & Exchange Eligibility

Returns and exchanges are accepted under the following conditions:

  • Unused and Uninstalled Products: Items must be unused, uninstalled, and in their original condition and packaging.

  • Authorized Dealers Only: Only purchases made through authorized dealers are eligible.

  • Timeframe: Requests must be made within the specified periods outlined below.

2. Return & Exchange Timeframes and Fees

  • 0–2 Weeks from Purchase Date: A 30% processing and restocking fee will apply for any refund or exchange requests.

  • 2–4 Weeks from Purchase Date: A 60% processing and restocking fee will apply for any refund or exchange requests.

  • After 4 Weeks from Purchase Date: No refunds or exchanges will be allowed, except for valid warranty claims as outlined below.

3. Non-Returnable Items

The following items are non-returnable:

  • Custom-cut or personalized products.

  • Products that have been installed or used.

  • Items not in their original condition or packaging.

4. Warranty Claims

Products with manufacturing defects such as yellowing, cracking, or delamination are covered under our warranty when installed by certified professionals. To initiate a warranty claim, please contact us at info@conergies.com with the following information:

  • Order number and purchase date.

  • Description of the defect.

  • Photographic evidence of the issue.

  • Proof of installation by a certified professional.

5. Return Process

To initiate a return or exchange:

  1. Contact Us: Email info@conergies.com with your order details and reason for return.

  2. Authorization: Await confirmation and return authorization from our team.

  3. Shipping: Once authorized, ship the product to the address provided, ensuring it is securely packaged.

  4. Inspection: Upon receipt, we will inspect the product and process the refund or exchange accordingly.

6. Shipping Costs

  • Customer Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., incorrect or defective item).

  • Non-Refundable: Original shipping charges are non-refundable.

7. Contact Information

For any questions or concerns regarding this Refund & Exchange Policy, please contact us at:

CONERGIES (Zhejiang) New Material Technology Co., Ltd.
Room 111, Building 1, No.505, 23rd Street, Baiyang Street,
Qiantang District, Hangzhou City, Zhejiang Province, China
Email: info@conergies.com

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