Effective Date: June 3^rd 2026

Last Updated:** June 3^rd 2026

1. Introduction

At CONERGIES (Zhejiang) New Material Technology Co., Ltd. (“CONERGIES,” “we,” “our,” or “us”), we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, place an order, submit an inquiry, request samples or catalogs, subscribe to marketing communications, or otherwise interact with our products and services.

For the purposes of applicable data protection laws, CONERGIES is responsible for determining how and why your personal information is processed.

2. Personal Information We Collect

The personal information we collect depends on how you interact with us.

2.1 Information You Provide to Us

When you contact us, place an order, request samples, subscribe to our communications, or engage with our services, we may collect information such as:

• Name
• Company name
• Job title
• Email address
• Phone number
• Billing address
• Shipping address
• Country or region
• Order details
• Product preferences
• Sample and catalog requests
• Information included in your messages, inquiries, or feedback
• Any other information you choose to provide

2.2 Payment Information

When you make a payment, your payment information may be processed by third party payment service providers.

We generally do not directly store complete credit card or debit card details. Payment service providers may process your payment information in accordance with their own privacy policies and security procedures.

2.3 Device and Browsing Information

When you visit our website, we may automatically collect certain technical and browsing information, including:

• IP address
• Browser type
• Device type
• Operating system
• Referring URLs
• Pages viewed
• Date and time of visits
• Time spent on individual pages
• Website interactions
• Cookie identifiers and similar technical data

2.4 Business Contact Information

We may collect business contact information when you communicate with us through email, telephone, messaging platforms, social media, exhibitions, trade shows, distributor discussions, or other business interactions.

This may include information provided through business cards, product inquiries, sample requests, or cooperation discussions.

3. How We Collect Your Information

We may collect personal information through:

• Our website and online forms
• Our online store
• Email and telephone communications
• Messaging platforms and social media
• Newsletter sign ups
• Sample and catalog requests
• Exhibitions, trade shows, and business meetings
• Payment, shipping, and logistics partners
• Cookies and similar tracking technologies
• Other interactions with our products and services

4. How We Use Your Information

We may use your personal information for the following purposes:

4.1 Orders and Customer Service

• Process and fulfill orders
• Arrange payments, shipping, customs clearance, and delivery
• Respond to product inquiries
• Arrange sample and catalog requests
• Provide customer support
• Communicate with you regarding orders, deliveries, returns, or other service related matters

4.2 Business Communications

• Respond to dealer, installer, distributor, and cooperation inquiries
• Provide pricing, technical specifications, product information, and commercial materials
• Manage business relationships
• Follow up after exhibitions, meetings, or previous communications

4.3 Website Improvement and Security

• Operate and improve our website
• Analyze website traffic and usage patterns
• Improve the functionality and performance of our services
• Protect our website, systems, and users against fraud, misuse, and security threats
• Diagnose technical issues

4.4 Marketing Communications

• Send product updates, company news, event information, promotional offers, and other marketing communications where permitted by applicable law
• Personalize communications based on your interests and previous interactions with us

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the email or by contacting us at [email protected]

4.5 Legal and Administrative Purposes

• Comply with legal, accounting, customs, and tax obligations
• Respond to lawful requests from public authorities
• Protect our legal rights and interests
• Resolve disputes
• Enforce our agreements and policies

5. Legal Bases for Processing

Where required by applicable law, we rely on one or more of the following legal bases when processing your personal information:

5.1 Performance of a Contract

We may process your personal information when necessary to process an order, arrange delivery, respond to a request, or provide products and services to you.

5.2 Steps Before Entering into a Contract

We may process your personal information when responding to pricing requests, sample requests, distributor inquiries, or other business discussions.

5.3 Consent

We may rely on your consent when you subscribe to marketing communications, accept certain cookies, or provide information for specific purposes where consent is required.

Where processing is based on consent, you may withdraw your consent at any time.

5.4 Legitimate Business Interests

Where permitted by applicable law, we may process personal information when reasonably necessary for our legitimate business interests, including improving our website, responding to business inquiries, protecting our systems, managing customer relationships, and developing our services.

5.5 Legal Obligations

We may process personal information when necessary to comply with applicable laws, regulations, court orders, tax requirements, customs procedures, or other legal obligations.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, improve user experience, analyze website traffic, and understand how visitors interact with our website.

Cookies are small files stored on your device when you visit a website.

We may use the following categories of cookies:

6.1 Strictly Necessary Cookies

These cookies are required for the website to function properly. They may support features such as security, navigation, shopping cart functionality, and your cookie preferences.

6.2 Functional Cookies

These cookies help improve your experience by remembering certain preferences and settings.

6.3 Analytics Cookies

These cookies help us understand how visitors use our website, including which pages are visited and how users interact with the website.

6.4 Advertising and Marketing Cookies

Where applicable, these cookies may be used to measure the effectiveness of marketing campaigns or provide more relevant content.

Where required by applicable law, we will ask for your consent before placing cookies that are not strictly necessary.

You can manage your cookie preferences through our cookie settings panel or through your browser settings. Disabling certain cookies may affect the functionality or performance of the website.

7. How We Share Your Information

We do not sell your personal information.

We may share your personal information with trusted third parties when reasonably necessary to operate our business, provide our services, or comply with legal requirements.

These third parties may include:

• Payment service providers
• Shipping, customs, and logistics partners
• Website hosting providers
• Ecommerce platform providers
• Information technology service providers
• Email marketing and communication platforms
• Analytics and cookie service providers
• Customer support providers
• Accountants, lawyers, and other professional advisers
• Government authorities, customs authorities, regulators, courts, or law enforcement agencies where required by law

We may also disclose personal information in connection with a merger, acquisition, restructuring, financing arrangement, sale of assets, or similar business transaction.

Where appropriate, we require third party service providers to handle personal information securely and only for the purposes for which it has been shared.

8. International Data Transfers

CONERGIES is based in China and serves customers in multiple countries and regions.

Your personal information may be processed, stored, or transferred outside your country or region of residence, including in China and in other jurisdictions where our service providers, commercial partners, or logistics partners operate.

Data protection laws may vary between jurisdictions. Where required by applicable law, we take appropriate measures to protect personal information transferred across borders and to ensure that such transfers are conducted lawfully.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

The applicable retention period may depend on:

• The type of personal information
• The reason the information was collected
• The duration of our business relationship
• Applicable legal, accounting, customs, and tax requirements
• The need to resolve disputes
• The need to establish, exercise, or defend legal claims

When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it, unless a longer retention period is required or permitted by applicable law.

10. Data Security

We implement appropriate technical and organizational measures designed to protect your personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These measures may include access controls, secure systems, internal procedures, and appropriate safeguards when working with third party service providers.

However, no method of transmitting information over the internet or storing information electronically is completely secure. While we take reasonable steps to protect your personal information, we cannot guarantee absolute security.

11. Marketing Communications

Where permitted by applicable law, we may send you marketing communications about our products, services, exhibitions, promotions, and company updates.

You may opt out of receiving promotional emails at any time by:

• Clicking the unsubscribe link included in the email
• Contacting us at [email protected]

Please note that unsubscribing from promotional emails will not prevent us from sending essential service related communications, such as order confirmations, delivery updates, or responses to your inquiries.

12. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include the right to:

• Request access to the personal information we hold about you
• Request a copy of your personal information
• Request corrections to inaccurate or incomplete information
• Request the deletion of your personal information
• Request restrictions on certain processing activities
• Object to certain processing activities
• Withdraw your consent at any time where processing is based on consent
• Request the transfer of your personal information in a commonly used format where applicable
• Opt out of promotional communications
• Lodge a complaint with a relevant data protection authority

Some rights may be subject to limitations under applicable law.

To exercise your rights, please contact us at [email protected]. We may request reasonable information to verify your identity before responding to your request.

13. Children’s Privacy

Our website and services are intended for business customers and are not directed to children.

We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without the authorization required by applicable law, we will take reasonable steps to delete it.

14. Third Party Links

Our website may contain links to websites, services, or platforms operated by third parties.

We are not responsible for the privacy practices, security measures, or content of these external websites. We encourage you to review the privacy policies of any third party websites you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal obligations.

Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically.

16. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

**CONERGIES (Zhejiang) New Material Technology Co., Ltd.**

Room 111, Building 1, No. 505, 23rd Street, Baiyang Street

Qiantang District, Hangzhou City

Zhejiang Province, China

Email: [email protected]